We believe that any ERP is an investment made by our clients for tomorrow, today.Our goal is to extend full support to our clients so they can achieve maximum value from their investment throughout the ERP life cycle. Thanks to our market positioning and expertise since 1995, our clients can rest assured that NetSys will be there to support them not only today but tomorrow and beyond.
All the customers who purchase SAP Business One Annual Maintenance from NetSys can benefit from our support service that’s free of any service level agreement. The support services we offer to our clients include Level 1 support to fix bugs, new patch application, version upgrades and issues pertaining to delivered project scope. Each client is assigned to a dedicated technical consultant to ensure better coverage at all times. Our support team is always in pursuit of upgrading their knowledge base on latest version and offerings from SAP to better support our clients with their evolving business needs.
SAP Business One Annual Maintenance Policy documents the process for working with SAP Support, including the support levels:
For those organizations that want to outsource their SAP Business One support to NetSys, consultation with attractive commercial terms will be available upon request.